INTRODUCTION
We believe that the experience of customers from appointment booking to encounter with the service provider must be drastically changed to build a good perception and strong relationship
- Customer engagement is vital during the service provision process
- Customer perception of service provider starts from appointment booking
ELIMINATING THE PAIN OF WAITING
- Online Check-in for customers
- Automation of Appointment Booking with the desired service provider
- Customer to be informed about appointment time-slot
- Service provider notified in real-time
- Ability to book and check-in appointments on-site as well
- Online notifications for schedule change
SmartQ Benefits
- Improved customer satisfaction
- Reduction of customer waiting time
- Effective planning of a service provider schedule
- Increased customer loyalty
- Fulfilling of appointments based on capacity
- Service Provider cost-cutting through effective processes
- New marketing channel for the institution to outreach new customer
Customer Problem
- The initial visit to the service provider institution to get the call number
- Physical appearance is required at all times to waiting for an appointment call
- Missing other important tasks due to long waiting times
- Physical infrastructure costs to handle the volume of customers
- Front Desk management of customers and their call numbers Manual entry of customer information into the system
Our Creative Product
Customer Searches
- Customer Searches Service Provider Customer Notified Customer searches a service provider by category and nearest location books an appointment on the desired date, and gets the expected time-slot
Service Provider
- The service Provider receptionist shall have an online customer queue available with options of check-in, service started and check-out
Customer Notified
- Customer notified online about the estimated time left for the appointment call
