Custom AI Agent Development

Custom AI Agents Built Around Your Business

Teknoloje is an AI agent development company that designs, builds and runs AI agents for your processes, connected to the systems you already use and deployed on-premises, hybrid or in the cloud.

26%
Average year-one operational cost reduction
6–10 wk
Typical go-live, contract to production
20+
Enterprise clients
8+ yrs
Delivering in regulated industries

What are custom AI agents?

Custom AI agents are AI systems built for one organisation's own processes, data and software. Unlike an off-the-shelf chatbot, a custom agent follows your business rules, reads your live systems, and completes tasks such as answering a call, booking an appointment or resolving a query from start to finish, handing anything unusual to a person.

What we build

What can a custom AI agent do for your business?

Every agent starts from a process that eats your team's time. These are the agent types we build most often.

01

Customer support agents

Resolve enquiries, look up orders, bookings and account status, and handle standard requests around the clock, in your customers' languages.

02

Voice AI agents

Answer and place phone calls in natural conversation and book directly into your calendar or practice system, with no hold time.

Voice AI Agents →
03

Sales qualification agents

Contact new leads within minutes, ask the qualifying questions, score the lead and log everything in your CRM before your team picks it up.

04

Knowledge assistants

Answer staff questions from your own policies, manuals and circulars, with every answer cited to the source document.

Tek-Insight →
05

Operations orchestration

Run multi-step workflows across several systems, such as intake, checks, updates and notifications, without manual hand-offs.

Agentic Automation →
06

Finance and banking agents

Reconcile transactions across channels, follow up on settlements and answer compliance questions against current rules.

FinTech AI Solutions →
How we work

How is a custom AI agent built?

Four steps take a process from your whiteboard to a live agent, typically in six to ten weeks.

01 · 1–2 WEEKS

Discover

We map the process as it really runs today: the requests, the systems, the rules and where time is lost. Success measures are agreed up front.

02 · 1–2 WEEKS

Design

Conversation and decision design, the tools the agent may use, escalation rules and integration points, signed off before build.

03 · 4–6 WEEKS

Build

Agent build, integration with your systems and testing against real cases, with a working demo at every checkpoint.

04 · ONGOING

Scale

We monitor outcomes, tune the agent on real conversations and extend it to new tasks once the first one is proven.

Deployment

Where do the agents run, and where does your data stay?

You choose, based on how sensitive the data is. The agent works the same way in all three.

On-premises

Models, data and application run inside your own infrastructure. Nothing leaves your network. Built for banking, healthcare and government.

Hybrid

Your data and search index stay on your servers; only the question and the passages needed are sent, encrypted, to a cloud model.

Cloud

Fully managed on AWS, Azure or your preferred cloud: fastest to deploy, with no infrastructure to maintain.

Weighing the options? Read our guide: On-premise LLM vs cloud.

Proof

Custom AI agents in production

Measured results from live client deployments.

Banking

Knowledge agent at an enterprise bank

80%
less time searching for information

70% of routine queries resolved without a human, deployed on-premises.

Read case study →
Healthcare

Multilingual voice agent at a medical center

60%
of inbound call volume deflected

94% patient satisfaction, connected to the center's EMR.

Read case study →
Healthcare

After-hours AI receptionist

0
missed bookings since go-live

A UK physiotherapy clinic answers 100% of after-hours calls.

Read case study →
Energy

Speed-to-lead sales agent

<2 min
from new lead to first call

A solar installer replaced next-day callbacks with an outbound voice agent.

Read case study →
Buyer's checklist

How do you choose an AI agent development company?

Ask any partner, including us, to show evidence for each of these before you sign.

  • Agents in production, not demos. Ask for live deployments with measured results you can verify.
  • Integration with your systems. The agent must read and write your real data: calendar, CRM, EMR, core banking, ERP.
  • A choice of where data lives. On-premises and hybrid options, not only the vendor's cloud.
  • Grounded, cited answers. Every answer traceable to a source document, so compliance can approve it.
  • Human escalation built in. Clear rules for when the agent hands over, with full context passed to the person.
  • A defined timeline and success measure. A go-live date and an agreed metric, not open-ended experimentation.

New to the terminology? Read Agentic AI vs generative AI and why agentic AI projects get cancelled.

Industries

Which industries do we build AI agents for?

Healthcare

AI receptionists, patient call handling, appointment booking and reminders for clinics and medical centers.

AI Receptionist for Medical Offices →

Banking & FinTech

Knowledge assistants, reconciliation, customer support and compliance agents for banks and payment companies.

FinTech AI Solutions →

Energy & Services

Speed-to-lead sales agents and customer operations for energy, utility and home-service businesses.

Solar Case Study →
FAQ

Frequently asked questions

What is a custom AI agent?

A custom AI agent is an AI system built for one organisation's processes, data and software. It follows that organisation's business rules, reads its live systems and completes tasks from start to finish, such as answering a call, booking an appointment or resolving a query, and hands unusual cases to a person.

How is a custom AI agent different from a chatbot?

A chatbot answers questions from a script or a general model. A custom AI agent is connected to your systems, so it can act: check real availability, update a record, process a request. It is also limited to your rules and data, which makes its behaviour predictable and auditable.

How long does it take to build a custom AI agent?

Most projects reach production in six to ten weeks from signed contract. A simple voice AI agent can be piloted in under ten days; agents that integrate with several systems sit at the longer end of the range.

How much does a custom AI agent cost?

Cost depends on the number of tasks the agent handles, the systems it connects to, the volume of conversations and where it is deployed. We agree the scope and a fixed success measure during discovery, before any build starts. Across enterprise clients, the average year-one operational cost reduction is 26%, and up to 30%.

Can an AI agent work with our existing software?

Yes. Agents connect to existing calendars, CRMs, practice management and EMR systems, core banking, ERPs and document stores through their APIs or databases. No data migration is needed; the agent works on top of what you already run.

Is our data safe with a custom AI agent?

You decide where the data lives. Agents can run fully on-premises so no data leaves your network, in a hybrid setup, or in the cloud. Access is role-based and every action is logged.

Which Process Should Your First Agent Run?

Book a 30-minute call. We will map one process with you and tell you honestly whether an AI agent is the right fit.